Welcome to the dedicated service
to Gold and Platinum members
Bagexpress service for Gold and Platinum members
Welcome to the exclusive area for Gold and Platinum members to benefit from the privilege of “Stress-free luggage” with our partner BagExpress.
We remind you that:
The service is available for cruises departing from one of the following ports:
ITALY: Bari, Catania, Civitavecchia, Genova, Napoli, Olbia, Palermo, Savona, Taranto, Trieste e Venezia – Marghera;
FRANCE: La Seyne-sur-Mer e Marseille;
SPAIN: Barcelona, Tarragona and Valencia;
GERMANY*: Bremerhaven, Hamburg and Kiel.
*When embarking from ports in Germany, reservations must be made at least 10 to 12 days in advance of the embarkation date.
This service is available for Gold and Platinum members living in one of the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus.
Pickup and delivery door-to-door
The free service includes the collection of a bag of up to a maximum of 32 kg from your home, the dispatch to the departure port and, at the end of the cruise, delivery back to your home. You can also use the service only for otward or return trips.
You can book this service for free, starting from 20 days prior to the departure date of your cruise.
If you have more than one luggage you wish to send, in this area you can also book for a fee, as well as will be able to book the service all passengers traveling on the same reservation number and cabin. The maximum number of bags allowed on board the ship is 2 pieces per person (hand luggage excluded).
Security of your data
Bag express has no hidden costs and offers you an online baggage booking procedure with payment by credit card. Your data is safe thanks to our encrypted connection and the high security standards of our partners.
Dedicated call centre
For any question or request for assistance, you can count on our dedicated call center. Request information for your shipment or book the service directly through the call center by requesting a call for assistance.