FAQ
The most frequently asked questions
If you are absent at the time of collection, the driver will leave a waybill in your mailbox.
All you have to do is contact the bagexpress support team and rebook your pickup.
Download the illustrative pdf to properly prepare your luggage
Remember that the procedures you will read are compulsory!
Bag Express does not carry baggage containing the following items:
- Sprays;
- Fuel system vehicles components which have contained fuel;
- Alarm devices;
- Explosives, including detonators, fuses, mines, grenades, fireworks and pyrotechnics;
- Gas, including propane and butane;
- Flammable liquids, including gasoline and methanol;
- Cooling or stinging liquids and liquids of any kind;
- Radioactive material, including medicinal or commercial isotopes
- Flammable solids and reactive substances, including magnesium, ignition devices;
- Corrosive substances, including mercury and vehicle batteries;
- Perfumes, flammable liquid / solid substances, including alcohol greater than 70 degrees
- Magnetizing material;
- Oxidant substances and organic peroxides, including bleach and kit car body repair;
- Toxic or infectious substances, including rat poison and infected blood;
- Underwater flashlight with batteries enclosed; 16. Plants, seeds and alive or dead animals;
- Securities and negotiable certificates (bills of lading); 18. Currency (cash, coins, credit cards, prepaid cards and travellers cheques)
- Other values not negotiable;
- Weaponry material, ammunitions, bullets, firearms and weapons;
- Software, videogames and hardware components;
- Waste;
- Political material;
- Hazardous materials;
- Perishable products;
- Pharmaceutical products in quantities above the client’s personal therapy of 30 days;
- Narcotic drugs and Psychotropic substances;
- Tobacco, alcohol and tobacco products;
- Works of art;
- Cultural heritage in general;
- Documents, calls for public or private tenders, card values, meal tickets and fuel tickets, etc..
- Fragile objects, such as glass, bottles, etc..
- Architectural models;
- Goods subject to customs duty; 38. Biological tissues and anatomical parts;
- Watches;
- Ivory and ivory objects;
- Animal skins and furs;
- Computers, photographic equipment, camcorders, mobile phones, tablets, console, videogames, electric and electronic equipment
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
Changes to the destination address of the luggage are always possible and free of charge before one of our collaborators collects the baggage.
It is possible to change the destination address even after the baggage has already been collected at a cost of €10.00.
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called to the call center.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggerimento You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can ask to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can ask customer service and talk to one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Download the illustrative pdf to properly prepare your luggage
Remember that the procedures you will read are compulsory!
Bag Express does not carry baggage containing the following items:
- Sprays;
- Fuel system vehicles components which have contained fuel;
- Alarm devices;
- Explosives, including detonators, fuses, mines, grenades, fireworks and pyrotechnics;
- Gas, including propane and butane;
- Flammable liquids, including gasoline and methanol;
- Cooling or stinging liquids and liquids of any kind;
- Radioactive material, including medicinal or commercial isotopes
- Flammable solids and reactive substances, including magnesium, ignition devices;
- Corrosive substances, including mercury and vehicle batteries;
- Perfumes, flammable liquid / solid substances, including alcohol greater than 70 degrees
- Magnetizing material;
- Oxidant substances and organic peroxides, including bleach and kit car body repair;
- Toxic or infectious substances, including rat poison and infected blood;
- Underwater flashlight with batteries enclosed; 16. Plants, seeds and alive or dead animals;
- Securities and negotiable certificates (bills of lading); 18. Currency (cash, coins, credit cards, prepaid cards and travellers cheques)
- Other values not negotiable;
- Weaponry material, ammunitions, bullets, firearms and weapons;
- Software, videogames and hardware components;
- Waste;
- Political material;
- Hazardous materials;
- Perishable products;
- Pharmaceutical products in quantities above the client’s personal therapy of 30 days;
- Narcotic drugs and Psychotropic substances;
- Tobacco, alcohol and tobacco products;
- Works of art;
- Cultural heritage in general;
- Documents, calls for public or private tenders, card values, meal tickets and fuel tickets, etc..
- Fragile objects, such as glass, bottles, etc..
- Architectural models;
- Goods subject to customs duty; 38. Biological tissues and anatomical parts;
- Watches;
- Ivory and ivory objects;
- Animal skins and furs;
- Computers, photographic equipment, camcorders, mobile phones, tablets, console, videogames, electric and electronic equipment
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to the designated destination (hotel, home, etc.) within the desired times and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
If you are absent at the time of collection, the driver will leave a waybill in your mailbox.
All you have to do is contact the bagexpress support team and rebook your pickup.
Download the illustrative pdf to properly prepare your luggage
Remember that the procedures you will read are compulsory!
Bag Express does not carry baggage containing the following items:
- Sprays;
- Fuel system vehicles components which have contained fuel;
- Alarm devices;
- Explosives, including detonators, fuses, mines, grenades, fireworks and pyrotechnics;
- Gas, including propane and butane;
- Flammable liquids, including gasoline and methanol;
- Cooling or stinging liquids and liquids of any kind;
- Radioactive material, including medicinal or commercial isotopes
- Flammable solids and reactive substances, including magnesium, ignition devices;
- Corrosive substances, including mercury and vehicle batteries;
- Perfumes, flammable liquid / solid substances, including alcohol greater than 70 degrees
- Magnetizing material;
- Oxidant substances and organic peroxides, including bleach and kit car body repair;
- Toxic or infectious substances, including rat poison and infected blood;
- Underwater flashlight with batteries enclosed; 16. Plants, seeds and alive or dead animals;
- Securities and negotiable certificates (bills of lading); 18. Currency (cash, coins, credit cards, prepaid cards and travellers cheques)
- Other values not negotiable;
- Weaponry material, ammunitions, bullets, firearms and weapons;
- Software, videogames and hardware components;
- Waste;
- Political material;
- Hazardous materials;
- Perishable products;
- Pharmaceutical products in quantities above the client’s personal therapy of 30 days;
- Narcotic drugs and Psychotropic substances;
- Tobacco, alcohol and tobacco products;
- Works of art;
- Cultural heritage in general;
- Documents, calls for public or private tenders, card values, meal tickets and fuel tickets, etc..
- Fragile objects, such as glass, bottles, etc..
- Architectural models;
- Goods subject to customs duty; 38. Biological tissues and anatomical parts;
- Watches;
- Ivory and ivory objects;
- Animal skins and furs;
- Computers, photographic equipment, camcorders, mobile phones, tablets, console, videogames, electric and electronic equipment
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
Changes to the destination address of the luggage are always possible and free of charge before one of our collaborators collects the baggage.
It is possible to change the destination address even after the baggage has already been collected at a cost of €10.00.
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called to the call center.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggerimento You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can ask to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can ask customer service and talk to one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Download the illustrative pdf to properly prepare your luggage
Remember that the procedures you will read are compulsory!
Bag Express does not carry baggage containing the following items:
- Sprays;
- Fuel system vehicles components which have contained fuel;
- Alarm devices;
- Explosives, including detonators, fuses, mines, grenades, fireworks and pyrotechnics;
- Gas, including propane and butane;
- Flammable liquids, including gasoline and methanol;
- Cooling or stinging liquids and liquids of any kind;
- Radioactive material, including medicinal or commercial isotopes
- Flammable solids and reactive substances, including magnesium, ignition devices;
- Corrosive substances, including mercury and vehicle batteries;
- Perfumes, flammable liquid / solid substances, including alcohol greater than 70 degrees
- Magnetizing material;
- Oxidant substances and organic peroxides, including bleach and kit car body repair;
- Toxic or infectious substances, including rat poison and infected blood;
- Underwater flashlight with batteries enclosed; 16. Plants, seeds and alive or dead animals;
- Securities and negotiable certificates (bills of lading); 18. Currency (cash, coins, credit cards, prepaid cards and travellers cheques)
- Other values not negotiable;
- Weaponry material, ammunitions, bullets, firearms and weapons;
- Software, videogames and hardware components;
- Waste;
- Political material;
- Hazardous materials;
- Perishable products;
- Pharmaceutical products in quantities above the client’s personal therapy of 30 days;
- Narcotic drugs and Psychotropic substances;
- Tobacco, alcohol and tobacco products;
- Works of art;
- Cultural heritage in general;
- Documents, calls for public or private tenders, card values, meal tickets and fuel tickets, etc..
- Fragile objects, such as glass, bottles, etc..
- Architectural models;
- Goods subject to customs duty; 38. Biological tissues and anatomical parts;
- Watches;
- Ivory and ivory objects;
- Animal skins and furs;
- Computers, photographic equipment, camcorders, mobile phones, tablets, console, videogames, electric and electronic equipment
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus. The service will initially be available only for shipments departing from Italy with destination in an EU country and vice versa (departure from an EU country with destination Italy). Further extensions of the service will be communicated through the site or directly via email if you are a registered customer.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to the designated destination (hotel, home, etc.) within the desired times and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.
Bagexpress has selected the best professionals and has equipped with control and tracking tools to prevent and avoid the possible loss of your luggage.
In the event that your baggage is lost, bagexpress will activate a research procedure , also known as a “tracer”. During this phase we will send a request to all the transit points of your baggage in order to reconstruct its route and find it.
You can help us during this process by sending us a photo of your baggage or a detailed description of its shape, colour, brand and model and its contents.
The research period can have a variable duration between 10 and 90 days, after which, unless in special conditions, it will be defined as lost.
In case of loss of your baggage bagexpress does not leave you alone!
Each bag travels with a delivery guarantee and you can ask our call center for the information to access the benefits provided by the General Conditions of Service
The time slot for collections and deliveries is 9.00-19.00.
It is not possible to know a more precise timetable as each UPS branch organizes its operations on a daily basis.
Suggestion You can request the collection of your luggage at an office or shop that is available to receive a visit from our representative in the indicated time slot. You can spend your time in your daily activities while we take care of your luggage.
Bagexpresscan ship of bicycles only if suitably packaged in special containers designed to preserve their integrity. The optimal solution would be to place the bicycle in a preformed casing (of those used for sports) which ensures its stability to prevent any damage.
The day of delivery is consequential to that of collection.
If the driver does not find anyone at home on the day established for the delivery, there are further attempts on the following working days
The driver is not authorized to make calls. It is essential that someone is at the collection/drop off location between 9.00am and 7.00pm.
To ship your luggage through our service, follow these steps:
- Book the collection and delivery of your luggage at home on bagexpress.
You can indicate the collection and delivery city and zip code and choose the date you prefer through our calendar. You will automatically receive the delivery date. - Through the booking procedure you can choose the type of baggage to be sent. bagexpress allows you to ship luggage up to a maximum of 45 kg in Italy and Europe, golf bags and sports equipment up to 2 meters.
- At the end of the procedure, check your e-mail box. You will receive a confirmation email: your luggage shipping service has been booked!
- Remember to fully wrap the luggage with transparent film (also cling film), including the removable handle.
- Put on the fixed handle of the luggage (the only part that can be left outside the cellophane) a travel tag with all your residence data, including an active telephone number, your name and surname;
- Put a lock on the zips of your luggage or enter the numerical combination to make sure it is closed properly.
Naturally you will have to take care to remove all the previously applied labels.
Warning, these procedures are mandatory!
From 60 days before until 17:00 of the day before the date you have chosen for collection. Naturally, the collection date depends on the desired delivery date and vice versa. It is recommended to arrange your luggage delivery at least one day before your arrival, so that your luggage is there waiting for you and not the other way around.
The countries reached by the bagexpress service, starting from 1 June 2011, are all those of the European Union (EU): Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Italy, Luxembourg, Holland, Portugal , Spain, Sweden, Czech Rep., Estonia, Hungary, Latvia, Lithuania, Poland, Slovak Rep., Slovenia, Bulgaria, Romania. Within the EU, all locations are therefore reachable with the exception of: Channel Islands, Canary Islands, Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus.
Bagexpress assists you in the transport of all types of baggage during your travels. In addition to baggage, it is also possible to send sports equipment (e.g.: golf clubs, diving equipment, etc*).
Information on size limits, weight and locations served are posted on the site.
For non-standard shipments, or for any other information you can request to be called and speak with one of our Specialists.
*for the complete list and how to prepare, contact the data center.
Bagexpress accepts luggage of any type and size, up to a weight of 40 kg and a maximum of 95 cm. in length, 60 cm. in height and 40 cm. of depth. For any clarification on rate calculation in relation to weight and size you can find all the guidance in the appropriate section of the website or you can request to be called and speak with one of our Specialists.
Bagexpress takes care of assisting and facilitating the travel experience of passengers who wish to avoid carrying their luggage with them. How? Picking up your luggage at home, transporting it and delivering it to your designated destination (hotel, home etc.) within the desired time frame and in sync with your trip.
The service can normally be purchased by 5.00 pm on the day before the day of collection, just like shipments departing from Italy. On the day indicated, one of our representatives will show up at the address provided to collect the luggage. Also remember that someone must be at the collection (pick up) and delivery (delivery) addresses the whole day. The courier will collect or deliver the luggage between 09.00 and 19.00 on the established day.
Also check under the heading “what are the appropriate precautions”, in this same section (you are in the faq!) how to pack your luggage. The procedures you will read are mandatory!
You can purchase the service directly on the website or by requesting to be called.
Similarly to withdrawals in Italy. We only ask you to enter all the data of the foreign location with the utmost attention and detail: in addition to the address, you need a local telephone number with an international prefix, access code to the building (where needed), data written on the intercom. All this to facilitate the courier and make the collection easy.